Call for Action continues its investigation into Chad Franklin. We've heard from over 90 consumers who are in the same situation. Our latest investigation reveals questions over the paperwork. Consumers say they filled out a handwritten application asking for address, income, and employment history. But, consumers say when they call their lender, they are told the lender's application shows different answers to those questions.
If you are a customer, you should call your lender to see what they show on their application. Often, the dealer will send that directly to the lender and the consumer may not see it. But, you have a right to it and should ask your lender to work with you and give you a copy.
Jenn (strathman@nbcactionnews.com)